Refund and Returns Policy

DISPUTES AND RETURNS

IMPORTANT NOTE: If you, the Seller, are clear and detailed in your description of the condition of your items, you will avoid a return. If an item is received by a Buyer in unsatisfactory condition, the Buyer will be put in contact with the Seller to settle the matter.

MagicAuction.com is not responsible for disputes between Buyers and Sellers. We will assist in facilitating communication between Buyer and Seller; however, we ARE NOT MEDIATORS. Also, DO NOT RETURN ANY ITEMS DIRECTLY TO MAGICAUCTION.COM!

Items that are not Returnable

Buyers please remember, all sales are “As Is” and “Buyer beware”. If you do not like the item, do not like the manufacturer’s quality, or you made a mistake and bid on the wrong item, it does not qualify for a return. Keep in mind, however, that we would be happy to re-list the item and sell it to someone else who it may be perfect for.

Items that are Returnable

Items that have been misrepresented in the description or damaged in shipment may be returnable. If this occurs, it is the responsibility of the Buyer to immediately notify MagicAuction.com that there is a problem. Keep in mind that once you notify MagicAuction.com that you received and accepted the shipment, we release the funds to the Seller. It is crucial that you examine the item(s) BEFORE YOU NOTIFY MAGICAUCTION.COM THAT YOU ACCEPT THE ITEM(S).

If you have an item that qualifies for return, as specified above:

  • Notify MagicAuction.com of the problem(s)
  • Attach pictures and detailed description of the problem(s)
  • We will put you in touch with the Seller so you can resolve the problem(s)
  • Both Buyer and Seller must notify MagicAuction.com of the resolution(s)
  • Remember to consider all shipping costs and bank fees when negotiating a resolution. MagicAuction.com cannot return monies used to cover shipping costs and/or bank fees.
  • We will not refund money until the item is received by the Seller. If the Seller receives it in the same condition that it was sent to the Buyer, the Buyer will receive a refund (less shipping and bank fees) from the MagicAuction.com escrow account.
  • It is up to the Buyer and Seller to negotiate refunding of all shipping costs
  • If the Buyer and Seller cannot come to a resolution within 10 days of notifying MagicAuction.com of the problem, they must contact MagicAuction.com. Each unresolved case will be handled on an individual basis.
  • Buyers and Sellers MUST FOLLOW THIS PROCESS!If the steps detailed above are not followed, MagicAuction.com will not guarantee the refund of ANY MONIES.

NON-REFUNDABLE FEES

Magicauction.com is not responsible for fees paid by Buyers or Sellers on cancelled transactions. Fees for sending and receiving payments are charged by Banks / PayPal and are deducted from the original amount before we receive the payment. Therefore, we do not have the fee to refund. On wire transfers or money orders, there is no way for us to refund the cost of fees charged.

 

>